Important information about returns, custom-cut products, installation damage and replacements.
AutoXpert Pre-Cut Tint Kits are custom-made products prepared specifically for the vehicle information, film type, shade and configuration submitted with each order.
Because pre-cut tint is made for a specific vehicle and configuration, custom-cut tint products are generally not eligible for return, exchange or refund simply because the customer changed their mind, selected the wrong vehicle, selected the wrong shade or no longer wants the product.
Customers are responsible for providing accurate information, including when applicable:
Products prepared using incorrect information submitted by the customer are not considered defective.
Damage caused during installation, including creases, contamination, tearing, adhesive damage, improper handling or incorrect installation, is not considered a product defect.
Installation damage may be covered only when qualifying Installation Protection was purchased with the original order and the applicable protection terms are satisfied.
If AutoXpert sends an incorrect pattern, incorrect film, incorrect shade or defective product, contact us as soon as possible after delivery.
We may request photos, order information and vehicle details before approving a replacement.
When AutoXpert confirms a fulfillment or manufacturing error, the affected qualifying piece will be replaced at no additional product cost.
Tint that has been trimmed, cut, altered or modified by the customer may not qualify for replacement unless AutoXpert determines that the modification was necessary because of a verified fitment issue.
Actual tint appearance can vary based on lighting, factory glass, existing privacy glass, viewing angle and other conditions. Minor perceived differences in appearance are not necessarily considered defects.
For return or replacement questions, contact [email protected] and include your order number.
